Complaints

How to make a complaint about Plain Cover, who handles it, and where to go if your complaint is about a health fund or your privacy.

If you are unhappy with something on Plain Cover — a page, a figure, the quote form or how your enquiry was handled — we want to hear about it.

Who to contact

Complaints are handled by Lachlan M..

Email: lachlanm@australianseniorhealth.com

What to include

Your name and the best way to reach you.
What your complaint is about — the page address, the figure, or the date you used the quote form.
What went wrong, and what you would like us to do about it.

If your complaint is about a figure on a page, tell us the source you are comparing it with. If it is about a quote request, the email address or phone number you used helps us find it.

If your complaint is about a health fund or a policy

Plain Cover is not a health fund and does not issue policies or pay claims. A complaint about a fund, a claim, a premium or your policy should go to the fund first. If that does not resolve it, the Commonwealth Ombudsman handles private health insurance complaints free of charge.

If your complaint is about your privacy

Contact Lachlan M. first using the email above. If you are not satisfied with the response, you can complain to the Office of the Australian Information Commissioner.