Contact

Plain Cover is a small publisher. Email is the way to reach us, and the address depends on what you are writing about.

General questions about the site

support@plaincover.com.au. Use this for anything about a guide, a figure, a broken page, or a question you think the site should answer and does not.

A figure looks wrong

Send it to support@plaincover.com.au with the page address, the figure you think is wrong, and the source you are comparing it with. That last part is the most useful thing you can include, because it is what lets the number be checked against the body that publishes it. Anything that was wrong when published is listed on our corrections page.

A quote you asked for

If you used the quote form, your details went to our commercial partner, and a consultant from that partner contacts you about cover. To stop that contact, tell the consultant directly, or email support@plaincover.com.au and we will pass the request on. What we collect and who receives it is set out in our privacy policy.

Complaints

Complaints go to support@plaincover.com.au. Our complaints page explains what to include, and where to go if your complaint is about a health fund or a policy rather than about us.

Privacy requests

To ask for a copy of the personal information we hold about you, to correct it, or to ask us to delete it, email support@plaincover.com.au. Your rights and how a request is handled are set out in the privacy policy.

What we cannot help with

• Claims, premiums and policy changes. Plain Cover is not a health fund and does not issue policies or pay claims. Contact your fund.
• Personal advice. Everything here is general information. It does not take your income, health or circumstances into account.
• Your tax position. The ATO or a registered tax agent can answer that; we can only explain the published rules.

Who operates this site

Plain Cover is an Australian website. The company that operates it, and its ABN, are named in our privacy policy.