Key facts
- The Ombudsman received 317 complaints about pre-existing conditions in 2024–25, up from 294 in 2023–24, and 85 in the March 2026 quarter alone. PHI Ombudsman quarterly updates, Jun 2025 and Mar 2026
- A condition is pre-existing if its signs or symptoms existed at any time in the 6 months before you joined, whether or not it had been diagnosed. Commonwealth Ombudsman factsheet, modified 22 Jan 2026
- Emergency ambulance waits differ by fund: 0 days at GMHBA, 1 day at Bupa and ahm, 7 days at HBF and 2 months at Health Partners. Funds' own pages and 2026 policy statements
- A once-in-a-lifetime exemption lets you upgrade for psychiatric care with no further wait, after holding hospital cover for 2 months. Department of Health, Disability and Ageing, read 8 Oct 2026
- On a A$23.14 a week extras policy, a 6 month optical wait means A$601.64 of premiums paid before the first optical claim. Plain Cover calculation from Westfund's NSW price, 1 Apr 2026
A waiting period is the time after joining, or after upgrading, during which a health insurer in Australia pays no benefit for a particular service. The law sets the longest a fund may make you wait, not the shortest, and funds can and do waive some waits to win members. This page sets out which waits can go, which almost never do, and what each one costs while it runs.
Can you get health insurance with no waiting period?
Not as of right, and not for hospital cover in general. The Department of Health, Disability and Ageing states that hospital waiting periods “must be no more than” 12 months for pre-existing conditions, 12 months for pregnancy and birth, and 2 months for everything else. Those are ceilings. A fund may set a shorter wait, or none, but no fund is required to.
In practice three things come close to “no waiting period”:
- Extras waivers for new members, which most large funds run as promotions on the 2 and 6 month extras waits.
- Accident cover, which PrivateHealth.gov.au says usually has “no waiting period” for an accident that happens after the policy starts.
- Switching at the same or a lower level, which carries waits you have already served across to the new fund.
What almost never goes is the 12-month wait. The Private Health Insurance Ombudsman’s brochure: “It is very rare for insurers to waive the 12 month waiting periods for pre-existing conditions, obstetrics or major dental.”
Which funds are waiving extras waiting periods in October 2026?
These are the waivers stated on each fund’s own offer page or terms on 8 October 2026, in alphabetical order. Each is for new members on combined hospital and extras cover unless noted. It is a dated snapshot, not a ranking, and offers end or change without notice.
| Fund | What is waived | Ends, per the fund |
|---|---|---|
| ahm Super Extras | 2 and 6 month waits on included extras, as a standing product feature | no end date stated |
| Australian Unity | 2 month and optical waits on extras | 31 Oct 2026 |
| Bupa | 2 and 6 month waits on extras | 14 Oct 2026 |
| HBF | 2 month wait on eligible extras | 20 Oct 2026 |
| HCF | 2 month waits on extras | 10 Nov 2026 |
| HIF | 2 month waits on extras | 31 Oct 2026 |
| Medibank | 2 and 6 month waits on extras | no end date stated |
| nib | 2 and 6 month waits on all extras services | no end date stated |
| Westfund | 2 month wait on extras | 11 Oct 2026 |
Every fund’s terms keep the longer waits. HCF’s wording is typical: “Waiting periods for extras that are longer than 2 months and all waiting periods for hospital treatment will still apply.” ahm Super Extras still applies 12 months for major dental, orthodontics and hearing aids, and 2 years for laser eye surgery. Last verified 8 October 2026.
Australian Unity’s own policies, prices and extras rules are covered in the Australian Unity review.
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A waiting period is paid for: the premium is due from day one, and the benefit is not. The table converts each common extras wait into premiums paid before the first claim, on Westfund’s Ultimate Extras at A$23.14 a week for a single in NSW from 1 April 2026, a stated example rather than a recommendation.
| Extras wait | Share of the first year’s premium | Premiums paid before the first claim |
|---|---|---|
| 1 day (emergency ambulance at Bupa and ahm) | 0.3% | A$3.30 |
| 2 months (general dental, physio, optical at many funds) | 16.7% | A$200.55 |
| 6 months (optical at many funds) | 50% | A$601.64 |
| 12 months (major dental, orthodontics) | 100% | A$1,203.28 |
| 36 months (hearing aids and laser eye at Westfund) | 300% | A$3,609.84 |
Plain Cover arithmetic: A$23.14 times 52 is A$1,203.28 a year. Last verified 8 October 2026. A waiver of the 2 month wait is worth the claim it lets you make, not the A$200.55: if no claim falls in those two months, it saves nothing.
Is there health insurance with no waiting period for pre-existing conditions?
No. Every Australian fund may apply up to 12 months on hospital treatment for a pre-existing condition, and the Ombudsman describes waiving it as very rare. The exceptions are built into the law, not offered by funds: psychiatric care, rehabilitation and palliative care carry a maximum of 2 months “even if it’s for a pre-existing condition”, according to health.gov.au.
Extras are different: the government states that “Insurers can apply any waiting period for extras cover”, and extras waits do not turn on whether a condition is pre-existing.
Pre-existing condition disputes are a large and rising share of what reaches the Ombudsman: 317 complaints in 2024–25, up 7.8% on 294 in 2023–24, and 9.3% of the 3,411 complaints of any kind that year. The Ombudsman’s quarterly updates show the share holding at about a tenth:
| Quarter ending | Pre-existing condition complaints | All complaints | Share |
|---|---|---|---|
| 30 June 2025 | 98 | 903 | 10.9% |
| 30 September 2025 | 83 | 849 | 9.8% |
| 31 December 2025 | 68 | 746 | 9.1% |
| 31 March 2026 | 85 | 853 | 10.0% |
Counts from the Ombudsman’s quarterly updates; shares are Plain Cover arithmetic. Last verified 8 October 2026.
Why a condition you never knew about can still count as pre-existing
This is where people get caught. The Ombudsman’s factsheet defines a pre-existing condition as one where “the signs or symptoms of that illness, ailment or condition existed at any time in the period of 6 months” before you joined or upgraded. It adds: “It is not necessary for the member or their doctor to know what their condition is, or for it to be diagnosed.”
The decision is not your doctor’s. “It is the health insurer’s medical practitioner who decides if an ailment, illness or condition is pre-existing”, though that practitioner “must also consider any information regarding signs and symptoms” from your treating doctor. The Ombudsman also notes that “Risk factors, including family history of a condition, are not signs or symptoms of a pre-existing condition.”
If a claim is refused on this ground, the Ombudsman takes complaints on 1300 362 072, and can request the insurer’s medical information once you consent in writing.
The full rule, including how the insurer’s appointed doctor assesses signs and symptoms, is in pre-existing conditions and the 12-month rule.
Can you get dental cover with no waiting period?
For general dental, often. Most extras policies set 2 months for check-ups and cleans, and that is the wait most of the waivers above remove. The Ombudsman’s flyer lists the usual pattern: “Two months for benefits for general dental services and physiotherapy”, “Six months for benefits for optical items” and “12 months for benefits for major dental procedures”.
For major dental, rarely. Crowns, bridges, implants and orthodontics usually carry 12 months, every waiver in the table keeps them, and the Ombudsman calls waiving them very rare. The Department describes typical dental benefits as “50% of the cost for each dental treatment” or “up to $500 each year”, so a waived 2-month wait is worth at most one or two check-ups. For an adult who needs major work soon, a dated quote from the dentist and the fund’s limit for that item are the two numbers that decide it. Does Medicare cover dental? covers the public options in the meantime.
Which policies let a new member claim a check-up straight away, and which dental waivers were open on 8 November 2026, are set out in dental cover with no waiting period.
Does accident cover start straight away?
Usually, for accidents after you join. PrivateHealth.gov.au: “There is usually no waiting period if you need hospital or medical treatment because of an accident” that happens after the policy starts. “Usually” matters, because each fund defines an accident and sets conditions. Bupa, for example, requires that it “happened in Australia”, that you see a doctor “within 72 hours of the accident”, and that treatment is completed “within 180 days”, and it excludes “A sudden illness” and “Aggravation of an existing condition”.
Accident cover also has to be on the policy. A Basic hospital policy is not required to include it, and some 2026 policy statements say in terms that they do not.
Is there a waiting period on ambulance cover?
It depends on the fund, and the spread is wider than most comparisons suggest. From the funds’ own pages and 2026 policy statements, read 8 October 2026:
- GMHBA: 0 days for ambulance.
- Bupa and ahm: 1 day for emergency ambulance.
- HBF: “Emergency: Unlimited with a waiting period of 7 days.”
- Health Partners: “Emergency: Unlimited with a waiting period of 2 months.”
Residents of Queensland and Tasmania are covered by their state schemes, so a fund’s ambulance wait matters less there. It matters most in South Australia, where SA Ambulance Service lists an emergency call-out at A$1,247 plus A$7.15 a kilometre: a 20 km trip in the first 2 months of a Health Partners policy is A$1,390 out of pocket. Anyone joining because an ambulance trip is likely soon is better served checking this line of the policy statement than the headline offer.
Can you skip the pregnancy waiting period?
Not in practice. The legal maximum is 12 months for pregnancy and birth, the Ombudsman describes waiving it as very rare, and pregnancy and birth is a Gold-only clinical category in Australia. Someone switching while pregnant keeps any obstetrics wait already served on an equivalent policy with the old fund, but a policy without pregnancy cover gives no credit toward it.
Can you upgrade for mental health care without waiting?
Yes, once. The Department states: “You can upgrade your hospital cover for psychiatric care without a further waiting period”, and “Each person can access the exemption at any time once in their lifetime”, provided “you have held any level of hospital cover for 2 months with your current insurer”. The exemption has applied since 1 April 2018, and you can use it to upgrade with your current insurer or another one.
Does switching funds avoid waiting periods?
For waits already served, yes. health.gov.au: “Health insurers must not give you extra waiting periods if you switch to a new policy” that offers the same level of benefits, “even if you change insurer.” Any higher benefit on the new policy carries its own wait. The Ombudsman adds that “loyalty limits and accrued benefits do not necessarily transfer between insurers”. Do you re-serve waiting periods when you switch? works through the rules for 2026–27, and the Ombudsman’s 2024–25 complaint total of 3,411 includes these transfers.